At Gulf Oud, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns Eligibility

• Items must be returned within 7 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• Any item that has been used, damaged, or altered is not eligible for return.

Non-Returnable Items

• Custom or personalized products.

• Opened or used perfumes and oud.

• Items purchased during promotions or sales (unless defective).

Refund Process

• Once we receive your returned item, we will inspect it and notify you of approval or rejection.

• If approved, refunds will be processed within 7-10 business days via the original payment method.

• Shipping costs are non-refundable unless the item was received damaged or incorrect.

Exchange Policy

• We allow exchanges only for defective or incorrect products.

• Exchange requests must be made within 48 hours of receiving the item.

How to Initiate a Return

1. Contact our customer support team with your order details.

2. Wait for approval and return instructions.

3. Pack the item securely and ship it to the provided address.

4. Once received and inspected, we will process your refund or exchange.

Contact Us
For any refund or return inquiries, feel free to reach out to our support team.

At Gulf Oud, we strive to provide you with a seamless shopping experience and quality assurance.